WHO IT'S FOR
Retail, services, healthcare, education — anywhere customer interaction volume is high.
WHY NORMITIC?
- Independent ISO 10002 assessment by accredited-body auditors
- 25+ years of audit experience in telecom, defence, finance, energy and technology
- Independent and impartial — we only audit, no consulting conflict of interest
- Fast scheduling from 11 countries, quote within 24 hours
FREQUENTLY ASKED
- What is ISO 10002?
- A systematic framework for handling customer complaints transparently, fairly and effectively.
- How long does ISO 10002 certification take?
- It depends on your scope, sites and organisation size. After your application, Normitic issues a quote within 24 hours and plans the Stage 1 (documentation) and Stage 2 (on-site) audits with you.
- How long is the ISO 10002 certificate valid?
- Three years, subject to annual surveillance audits. A recertification audit renews the cycle at the end of year three.
- Is the ISO 10002 certificate internationally recognised?
- Normitic delivers the ISO 10002 assessment with auditors of an accredited certification body, providing an independent and impartial evaluation.